Frequently Asked Questions

PRODUCT

What type of leather do you use?

We mostly use Goat Skin Leather for its tenacity and the amount of stretch required in our classified manufacturing technique of the bag. For most of our collections, we use semi-finished leather that are pristine and delicate and age beautifully with time. The leather might have some imperfections and prone to scuffs due to its semi-finished character which only makes it more real and beautiful.

The color of my bag looks slightly different than the picture online. How come?

There may be some variation due to the nature of the genuine leathers and dying techniques used.  Each and every leather item will be slightly different.

My bag looks different than what it was like when I purchased it?

WARP bags are made with pure leather. Pure leather ages beautifully and will not remain sleek and pristine over time. Treat each mark as a beautiful memory of each time you flaunted your WARP bag.

 

CARE

How do I clean my WARP item?

Test the cleaning solution on a small inconspicuous place before cleaning the rest of your bag. Never use any type of cleaner that contains an acid or a detergent as both will damage the leather.

Will my bag maintain its shape?

WARP bags are made with a classified layered technique to give it structure, strength and a three-dimensional form. While the process gives it strength, like any other physical entity if force is applied to it, the shape may be distorted.

Whats the best way to store my bag?

When the bag is not in use, store it in the dust bag provided along at the time of purchase.

What do I do if my bag is damaged or breaks?

All WARP products are guaranteed for 1 year to be free from any and all manufacturing defects in materials and workmanship.  If your repair is within the guaranteed timeframe please contact our office by email at hello@warp-online.com.  You will be asked to return your WARP product. After inspecting your returned item and we confirm it is defective materials or workmanship, we will repair the product at our expense and return it to you free of charge.  If we are unable to repair your product, we reserve the right to replace it with the same or similar product.

Please note that this guarantee does not cover normal wear and tear caused by product abuse or neglect including: abrasions in fabrics, leathers, or parts; exposure to extreme temperatures, solvents, acids or liquids. The guarantee also does not cover common carrier damage. 

If your bag becomes damaged after the warranty period, or is not due to a manufacturer defect, we will be happy to examine the bag and repair the bag if it is possible.  Please note, you will be responsible for the repair charges and the shipping charges related to the repair.

 

SHIPPING

How fast will my item ship?

WARP bags are shipped within 3-7 business days of your placement of order, depending on the stock inventory. It takes 1-3 business days for the order to be delivered within Pakistan normal circumstances after the shipment has been dispatched from our premises.

 

 

Can I track my package once it has shipped?

Once your order has shipped, you will receive a shipment notification that contains the tracking number to your package.  Please note, it may take up to 24 hours for the tracking number to register in tracking system.

 

 

ORDERS AND PAYMENT

How can I place an order?

The best way to place your order is online at www.warp-online.pk. You may also call our office during normal business hours to place your order. Our whatsapp contact number is +92 349 4637732. Or email us at hello@warp-online.com

What forms of payment do you accept?

We currently accept payments via debit/credit cards, bank transfer and cash on delivery are also available nationwide within Pakistan. Cash on Delivery shipments are done through our logistics partner TCS and FastEx.

 

 

How do I return something I bought?

Please refer to our returns and exchange policy.